Credit Card Verification
Orders received before 12:00 PM PST are processed and usually shipped
day. Orders received after that time
will be processed, but shipped on the following
business day. There is no shipping on
Saturdays, Sundays, or Holidays.
XP Engineering reserves the right to request a written and signed
the customer via fax or mail, if we feel we
might require it. Failure to send this
verification will result in a voided
The customer has the right to cancel an order within 12 hours of
placing it, unless
the merchandise has already been
shipped. In such a case, the merchandise must
be returned to us in its original wrappings
and packaging, in perfect condition, and
then we will refund the amount for the
merchandise to the customer. This does not
include his/her shipping expenses. For
your protection, we will refund only the same
credit card used for the original
XP Engineering reserves the right to void any transaction at any given
time. In such
a case, the customer's credit card will not
be charged, or will be refunded.
If for any reason we sell out of an item during the course of a day,
we will remedy
the situation as soon as possible. In
the event a product is backordered, we will
notify the customer via email or
telephone. In the event of a customer canceling
an order, the full amount will be refunded,
and no transaction fee will apply.
In the event an item becomes temporarily out of stuck, XP Engineering
the customer with an estimated date for
shipping. Sometimes, this date may not
be accurate due to reasons beyond our
control. XP Engineering will not be held
liable when such a situation arises.
All shipping fees are indicated at the time of purchase. XP
Engineering uses UPS
to ship all packages. If this is not
adequate, the customer may contact XP
Engineering to arrange for special shipping
The customer will be notified when a package has been shipped.
The customer has
10 working days from the estimated date of
arrival to alert us to the fact that the item
has not been received. After these 10
business days, XP Engineering is not
responsible for the item, and will not
reimburse/replace such merchandise.
For security purposes, XP Engineering will not ship to a third party
by the customer. Such notification may
be given by fax or telephone call.
All handling fees are included for all shipments. All parcels
ship via UPS.
XP Engineering will ship International Orders, but special
arrangements must be made.
Please contact XP Engineering via email
or call (714) 921-3BMW (3269) to make an
In the event that we send out an item other than the one requested in
the order by
the customer, the customer must contact us
with the details. We will make
arrangements to have the package shipped back
to us, and we will send out the
In the event that an item is defective, or does not perform as it
should, the customer
must contact XP
Engineering within 15 days of receiving it. If XP
not notified within 15 days, our refund or
replacement policy will be voided. In most
cases, each item carries a manufacturer's
guarantee. In such a case, the customer
must contact the product's guarantor.
For other cases, the customer must ship
back the items to us in the same wrappings
and box it was sent in, and upon receiving
it and examining it, we will refund the
shipping amount to the customer, and send out
a working replacement or refund the customer.
XP Engineering will not refund or replace items that have been broken
or damaged due
to mishandling after opening and retrieving
it from the package.
XP Engineering will only exchange an item if the one sent was
incorrect or defective.
Any returns for reasons other than a
misplaced order or a defective product will be
subject to a 15% restocking fee.
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